What NOT to say!

The language we use as leaders is important! How we handle criticism on our thoughts, ideas, and suggestions to resolve challenges can influence outcomes. A good result is better than a bad or ugly one! As a business owner or team leader choose your words carefully. Take a look at how you tend to react. Are you consistent? Do you respond differently when under pressure than when you have time to consider your response. Evaluate how your team reply too. Nice article here  from Consult Recruitment that examines 5 common responses.

Smart Books® founder Leaine Jones regularly challenges “This is the way it’s always been done” when reviewing systems and processes with both clients and her own businesses. Take stock of your own responses as well as your team; include customers too. So much changes over time with business operations and use of technology. A pause and reset approach will help create a proactive discussion rather than a negative one.

What statements and questions can you use that accentuate the positive? Your work culture will benefit!

Business Tips

Search

Related Tips

What NOT to say!

The language we use as leaders is important! How we handle criticism on our thoughts, ideas, and suggestions to resolve challenges can influence outcomes. A good result is better than

Read More »

Formal business study

Smart Books® founder Leaine Jones knows first-hand the importance of continued learning. This can take many shapes and forms. One aspect is undertaking formal courses of study, ending up with

Read More »